Addison, Texas collection agency founded in 2004 with a dedicated trucking and freight collections service for carriers, brokers and 3PLs, billed on contingency with no upfront fee.
Services
Who it serves
Overview
Southwest Recovery Services, often shortened to SWRS, is a collection and accounts receivable firm based in Addison, Texas, north of Dallas. It works across many industries, and in October 2025 it announced a dedicated trucking and transportation collection service aimed at small and midsize carriers and owner-operators with unpaid freight bills.
The freight service covers both sides of a load. Carriers can place unpaid line-haul, fuel surcharge and accessorial charges, and brokers can place receivables owed by shippers that have gone silent or disputed charges after delivery. The firm also handles factored invoices and coordinates with factoring companies that hold a notice of assignment.
Work is on contingency with no upfront fee, and the firm's freight collections are business-to-business only.
Compare with other Freight Collections providers: Freight Collection Solutions Law Group, JSD Management (James, Stevens & Daniels) and Altus Commercial Receivables, or see all Freight Collections.
Services
SWRS lists these freight debt types: unpaid freight invoices, including line haul, fuel surcharges and accessorial fees; broker-carrier receivables; detention, layover, truck-ordered-not-used, lumper and stop-off charges; 3PL and warehousing balances for storage, handling and fulfillment; and fleet and owner-operator receivables for completed hauls.
Its trucking page also mentions rate confirmation shortfalls, structured follow-up campaigns, escalation of non-responsive debtors, dispute resolution and documented contact attempts with regular client updates.
When outreach does not work, the firm escalates to a pre-legal demand and then refers accounts for legal action, such as a court filing, judgment enforcement or asset levy. Eligible accounts can be reported to commercial credit bureaus, including Dun & Bradstreet, Experian Business and Equifax Business.
Who it is for
The logistics page names motor carriers, freight brokers and 3PLs, freight forwarders, warehouse and fulfillment operators, fleet owners and owner-operators, and dispatchers or transportation management companies. Debtors can be shippers, freight brokers, receivers or 3PLs.
It is a practical fit for a broker that needs help collecting from shippers, since many transportation-only agencies focus on carriers. It also suits carriers with accessorial and detention balances that a customer keeps short-paying.
SWRS is a larger, multi-industry firm, so a carrier with a single invoice from a broker that has vanished may want to compare it with agencies that focus on out-of-business brokers and bond claims.
How working with them works
A client submits the account with the debtor's details, the balance and supporting documents such as the rate confirmation, bill of lading and proof of delivery. SWRS says it reviews submissions the same day. It then assesses recoverability and flags gaps in documentation, uses skip tracing to find current decision-makers, and contacts the debtor by phone, mail and other permitted channels. It negotiates a lump sum or a payment plan and escalates to a pre-legal demand or legal referral if needed.
Pricing is contingency-based. The firm takes a percentage of what it recovers, charges nothing if it collects nothing, and has no upfront fees or retainers. Rates vary with account age, balance size and complexity, and are quoted before work begins. Specific percentages are not published.
New customer inquiries go to (866) 551-4684, and the firm's hours are 8 a.m. to 5 p.m. Monday through Friday. A client portal and a request-a-quote form are available on the site.
Questions to ask before you sign
What contingency rate will you quote for my account, and does it change if you escalate to a pre-legal demand or an attorney?
Is there a minimum balance for freight accounts, and can I place a single invoice?
If the debtor is a broker, will you help with a claim against its BMC-84 surety bond or BMC-85 trust? Many agencies leave this to the carrier, so ask who files it.
How do you handle the federal deadline to sue for interstate freight charges, generally 18 months after the claim accrues under 49 U.S.C. 14705?
Will you report my debtor to commercial credit bureaus, and can I opt out if I want to keep the customer relationship?
Your site says you hold required state licenses and bonding. Which license covers my debtor's state?
How often will I get updates, and what can I see in the client portal?
Company background
Southwest Recovery Services LLC was founded in 2004 in Addison, Texas, according to its About page. The page names Steven Dietz as founder and says he grew the firm from a single Dallas office to 12 offices across eight states: Texas, Georgia, Missouri, Florida, Oklahoma, Ohio, Colorado and Minnesota. The firm says it can pursue commercial debtors in all 50 states through a national network.
The headquarters address is 16200 Addison Road, Suite 260, Addison, Texas 75001. The company states that it holds required state registrations, licensing and bonding where it operates and follows federal rules including the FDCPA and TCPA. It does not publish employee counts or revenue. SWRS also publishes comparison articles on collection agencies on its blog, which rank its own service first.
Sources
Information compiled from public sources. Last verified November 2026. Confirm details directly with the company.
