The collections arm of TransCredit, a Jacksonville transportation credit bureau since 1987, offering freight bill recovery alongside credit reports on shippers and brokers.
Services
Who it serves
Overview
TransCollect is the collection service of TransCredit, a credit reporting agency that has served the transportation industry since 1987. TransCredit's main business is its Transportation Credit Score and its credit reports on shippers and freight brokers, which carriers, brokers, factoring firms and load boards use to decide who to extend credit to.
The collections side sits next to that credit data. TransCredit's Data Exchange page describes the company as a transportation freight collection agency and refers to accounts receivable and freight bill recovery through two products named Fast-Trac and ICU. In a 2009 opinion column in Transport Topics, TransCredit's chief executive referred to the company's collections arm and its study of broker and truck line bad debt.
The current TransCredit website puts most of its weight on credit reports and monitoring, and the older TransCollect page now returns a not found error. Carriers interested in collections should call TransCredit to confirm the current collection terms.
Compare with other Freight Collections providers: Reesor & Associates, Burt & Associates and The Kaplan Group, or see all Freight Collections.
Services
On the collection side, TransCredit describes freight bill collection and accounts receivable recovery. Its site does not publish a detailed breakdown of the Fast-Trac and ICU products, so ask for the current description of each when you call.
The credit services are documented in more detail. Every TransCredit credit report includes the Transportation Credit Score and Days-To-Pay. Reports cover industry payment data across truckload, LTL, rail and factoring sources, public filings, liens, bankruptcy and collection activity, 18 months of days-to-pay trends, FMCSA authority and insurance details, and a business profile. A Report Portfolio stores each report you pull for 12 months.
For freight brokers, a credit building and monitoring product offers unlimited access to your own report, the ability to add references, and alerts when your score drops three points or more. TransCredit also offers an API so its credit data can feed a TMS, accounting system or load board, and it asks customers to submit monthly aging reports through Data Exchange in return for discounts on credit services.
Who it is for
TransCredit lists its customers as truck lines, freight brokers, factoring firms, insurance companies and load boards. The company states that it has more than 57,000 customers and that its scores support more than 135 million loads a year in the United States and Canada.
For collections, the natural fit is a carrier or broker that already uses TransCredit to check customers and wants to move a slow or unpaid account into collection with the same provider. Companies that do not use TransCredit can still contact it about collection service.
A carrier owed by a broker that has failed, or a broker owed by a shipper that stopped paying, can also benefit from TransCredit's credit data before and after placement, since the reports show collection activity and days-to-pay trends on the debtor.
How working with them works
TransCredit asks new customers to sign up through its Contact Us page or by phone at 1-800-215-8448, and existing customers use an online portal. Its FAQ invites callers to get help with their "credit and collection needs" at that number.
The company does not publish collection fees, contingency rates or minimum claim sizes on its current site. Credit report pricing is also not listed, and the products page tells visitors to contact TransCredit for current pricing.
In practice, expect to give TransCredit the debtor's name and MC or DOT number, the invoice amount and dates, and your load documents, such as the rate confirmation, bill of lading and proof of delivery. If you are a Data Exchange participant, your monthly aging report may already flag the account. Ask how the collection process runs from first demand to legal forwarding before you place the file.
Questions to ask before you sign
Is TransCollect, or the Fast-Trac and ICU products, still offered, and which one fits my account? Get a written description of each.
What is the contingency fee, and does it change with the age of the invoice, the size of the balance or whether the account goes to an attorney?
Is there a minimum claim size, and are there any flat fees for demand letters or early-stage collection?
If the debtor is a broker, will you help with a claim against its BMC-84 surety bond or BMC-85 trust, and how quickly will you act given that many carriers may claim against the same bond?
How do you handle the federal time limit for suing over freight charges, generally 18 months from delivery under 49 U.S.C. 14705?
Which states license you as a collection agency? TransCredit's own site lists a Florida license, so ask about any state where your debtor sits.
Will unpaid accounts be reflected in the debtor's TransCredit report, and how will I see status updates on my placement?
Company background
TransCredit launched on January 5, 1987, to give transportation companies faster answers on the credit of shippers and freight brokers. Its Who We Are page says the founder spent eight years as a regional manager in air cargo and fourteen years as president of an interstate and intrastate carrier. The team page names Winston Aston as CEO and founder, Beth Francis as vice president, Paula Dye as customer care manager and Jason Sines as senior sales representative.
The company developed its Transportation Credit Score in 1997 and has offered credit reports through an API since 2022. It provides large score files to load boards and factoring firms.
TransCredit is headquartered at 1309 St Johns Bluff Road North, Suite 103, Jacksonville, Florida 32225. Its site states that it is licensed and bonded by the State of Florida, license number COM 9900337.
Sources
Information compiled from public sources. Last verified November 2026. Confirm details directly with the company.
