Chicago supply chain visibility and AI company tracking loads across road, rail, ocean and air, with a self-service FourKites Connect portal for carriers and AI agents for follow-ups and scheduling.
Services
Who it serves
Overview
FourKites is a supply chain visibility company founded in 2014 and headquartered in Chicago. It began by tracking truckload shipments and now describes itself as "the AI execution platform for supply chain." Its main website has moved to fourkites.ai, and the older fourkites.com address now redirects there.
FourKites says its network includes more than 1,600 brands and more than 500,000 carriers in 176 countries. It tracks freight across road, rail, ocean and air and adds AI agents that handle routine work such as carrier follow-ups and appointment scheduling.
For US freight companies, shippers and large brokers buy FourKites to track loads, and carriers connect to it so their customers can see shipment status.
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Services
FourKites' platform includes an intelligent control tower and what it calls the FourKites Network Graph, a data network built from shipment history. It models orders, shipments, inventory, facilities and assets as digital twins. Loft is its system for running AI agents, and FourSight AI answers questions about supply chain data in plain English.
The company names six AI agents. Tracy handles carrier follow-ups and ETAs, Sam processes supplier documents, Alan schedules appointments, Cassie handles customer service, Polly collects documents for compliance, and Sophie builds workflows from plain-language descriptions. Yard management and dock scheduling are covered by its facility tools and appointment automation.
For carriers and brokers, FourKites offers FourKites Connect, a self-service portal, along with the Carrier Link app for drivers. FourKites Connect lets carriers set up credentials with more than 900 supported ELD and GPS providers, configure EDI, API or SFTP feeds, see tracking quality scores for each shipper customer, and troubleshoot data gaps. FourKites says most carriers are live within 48 hours.
Who it is for
The buyers are mainly shippers and brands in sectors such as consumer goods, retail, food and beverage, pharmaceuticals and automotive, along with 3PLs and brokers that need to give customers shipment visibility. FourKites says it works with brands across ten industry sectors.
Carriers use FourKites Connect and the Carrier Link app to meet the tracking requirements of shippers on the network.
Brokers that serve large shippers on the FourKites network often need to connect to it so their customers can see loads, which is why FourKites offers a separate area for carriers and brokers on its website.
How working with them works
FourKites does not publish pricing. It describes an "Outcome-as-a-Service" model and says, "We do not sell seats." Buyers are asked to speak with what the site calls an Outcome Advisor, and pricing is negotiated.
For carriers, the process is to open the FourKites Connect portal, connect an ELD or GPS provider or set up a data feed, and then monitor tracking quality by customer. The portal shows which loads are missing updates, and the Tracy agent sends alerts when quality falls below a shipper's threshold. The FourKites Connect page reviewed in November 2026 did not state any carrier fees.
Questions to ask before you sign
For shippers and brokers: How is pricing set under the outcome-based model, and what outcomes and service levels are written into the contract? What is the term and renewal process?
What tracking coverage can we expect on our specific carriers and lanes, and who handles carrier onboarding?
Which TMS, ERP and yard systems does it integrate with, and what are integration costs and timelines?
Who owns the shipment data and anything the AI agents produce, and can we export it?
How do the AI agents communicate with our carriers and customers, and can we review or approve what they send?
For carriers: Is there any charge to connect or maintain integrations? Which ELD providers are supported, and can we control which shippers see which units? Confirm your own ELD's status on FMCSA's registered list separately, since FourKites does not provide the ELD.
Company background
FourKites was founded in 2014 by Matt Elenjickal, who remains CEO. Its about page says Smithfield Foods was its first customer and that by 2020 it tracked shipments across road, rail, ocean and air in more than 200 countries.
Between 2020 and 2024 the company acquired Haven (ocean data), NIC-place (a European multimodal carrier network) and TrackX (yard and facility data). Since 2024 it has focused on AI agents and its outcome-based model. FourKites says it has raised 240 million dollars, has more than 500 team members, and runs five offices: Chicago (headquarters), Amsterdam, Munich, Chennai and Singapore.
Sources
Information compiled from public sources. Last verified November 2026. Confirm details directly with the company.
